Information Technology Infrastructure Library (ITIL) Foundation V3 Certificate Preparation Class
InformationITIL is an integrated set of best-practice lifecycle recommendations with common definitions and terminology. It is actually divided into a series of five documents/books, which are known commonly as 'sets' or 'volumes'. The volumes themselves describe what are often termed 'disciplines', covering individual subjects and approaches.
Conceptually, the driving volume is 'Service Strategy', which offers a view of ITIL that aligns business and IT so that each brings out the best in the other. The remaining four volumes are Service Design, Service Transition, Service Operation and Continual Service Improvement. An established and well defined certification scheme is also in place to support ITIL. This comprises three distinct levels: Foundation, Practitioner and Manager. ITIL is now a worldwide phenomena, used by organizations of all shapes and sizes, and with a growing army of certified individuals.
Why does my organization need ITIL?
• You can rely on a tried and tested processes of more than 20 years standing.
• You will have access to many templates, checklists and documents.
• You will see relatively quick results.
• ITIL helps you separate administrative tasks and technical tasks so that you assign the most appropriate resources.
• It helps keep costs in the organization to a minimum.
• You can keep segregate non-technical staff from having to get too involved in technical support issues.
• You will be able to better measure technical support performance.
The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.
Instructor
Arunabh Chowdhuri is an IT consultant, Program Manager with a passion to teach and impart/share his knowledge and experience in Project Management. He specializes in designing and deploying enterprise architecture, and aligning business and IT organizations to create enterprise scale solutions. He has implemented services and solutions supporting Supply Chain Management, Business Intelligence, eBusiness and Business Planning for large scale multinational companies in the hi-tech sector. He was involved in several mergers, acquisitions and divestitures, complex data center migrations and IT outsourcing initiatives. He has directed IT Centers of Excellence for companies such as Philips Semiconductors and NXP Semiconductors and led organizations spread across North America, Latin America, Western Europe and Asia. His primary focus in on project management, cost optimization, process harmonization and risk mitigation. He is PMP and ITIL certified. He holds a Masters in Computer Science and dual Bachelors in Electronics and Physics.
Agenda:
The classes will be conducted in 8 evening sessions of 3 hours each. The following are the Tpoics covered for the certification:
- Module 1: Introduction to ITIL and ITSM
- Module 2: ITIL Services Lifecycle
- Module 3: Service Strategy
- Module 4: Service Design
- Module 5: Service Transition
- Module 6: Service Operations
- Module 7: Continuous Service Improvements
*Each day there will be several Group exercises, Case studies and Quizzes as well as Home work of Practice Exams
Who Should Attend:
- IT Managers
- IT Infrstructure Project Managers
- IT Architects
- IT Business Analysts
- Network Engineers
- IT Help Desk Managers
- IT Operations and Service Managers
