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In today’s complex project environment, it takes more than just good administrative skills to be a good project manager, it takes leadership! Managing up the chain, inspiring a vision, executing strategy, engaging and motivating a team are just some of the competencies that are required for great leadership in project management.

Insights offer a number of leadership workshops from foundation to the most strategic.

 

  
 
Building Customer Partnerships
BCPT      $395
   Building Customer Partnerships

Building Customer Partnerships
 

The ability to build a strong partnership with your customers is critical to your project success. You will learn how best to adapt your style to create a bridge of communication. Through this workshop you will be equipped to adapt, connect and influence all of your key customer partnerships, which will ultimately benefit you and your project!

 

Takeaways
  • Insights Discovery profile titled “Customer Relationships” that includes six stages of effective customer relationships with a focus on your own strengths and improvement opportunities in each of these stages
  • Job aids that serve as a quick reminder of our 4-step influencing model
  • Ability to recognize the customers’ style preferences with simple adapting and connecting techniques
  • A specific plan that lists customers, their style and how best to build individual connections

Agenda
  • Defining customers and stakeholders – connecting & influencing
  • Insights Discovery Personal Styles – review and connect to self and your key customers
  • Sharing strategies and building plans to:
    • Recognize customer style
    • Communicate through adapting & connecting
  • Customer Relationship Custom Discovery Profile 
  • 4-Step Influencing/Communication Model
  • Customer Relationship Maps
  • What to do in the next 48 hours
 
PDUs: 4
 
Duration: 4.5 hours
 
Investment: $395
 
Prerequisites:
Insights to Personal Effectiveness (1/2 Day)
 
Delivery Methods:
Instructor Led Classroom
Virtual Live
Custom Class In-House
 

Who Should Attend:
Executive/Senior Managers
Stakeholders
Project Managers
Program Managers
Team Leaders
Team Members
 
 
 

Insights Learning & Development is a PMI® Registered Education Partner (REP) www.insights.com
PMI Registered Education Partner logo is a registered service and collective mark of the Project Management Institute, Inc.
 

 
 
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